FEEREFUND
INFORMATION
Pre-paid tuition fees
The University cannot accept pre-payment of tuition
fee amounts greater than 50 per cent of the total
indicative tuition fees for a student’s program (or
greater than 100 per cent for programs of less than
24 weeks duration) before the agreed starting day
of the frst study period of enrolment at UQ, and will
return them to the payer (see
Application for and
payment of refunds
).
Commencing students
Withdrawing from a program
– before scheduled start
An international commencing student who
withdraws from a program 21 calendar days or more
before the scheduled starting day of the frst study
period of enrolment will be charged a cancellation
fee of AUD$1000.
– before Census Date*
An international student who withdraws from a
program less than 21 calendar days before the study
period commences until the Census Date of the
study period will be charged a cancellation fee of
AUD$3000. The remainder of tuition fees paid, less
any other incurred charges, will be refunded (see
Application for and payment of refunds
).
– after Census Date*
The University will not refund tuition fees or
administrative charges for the frst study period.
A student excluded or suspended under a University
statute or rule is not entitled to a refund.
Not commencing study
A student who does not commence at the University
on the agreed start date (and has not previously
withdrawn) will have any tuition fees deposit
refunded, less a cancellation fee of AUD$3000 (see
Application for and payment of refunds
).
Non payment of fees
A student whose provisional enrolment is cancelled
for non-payment of all fees and charges is eligible
to have any unexpended payments refunded, as per
Application for and payment of refunds
, less any
cancellation fee that may apply.
Special cases
In accordance with the University’s Fee Rules, a
student can apply to the Academic Registrar to have
a variation in the cancellation fee in the following
circumstances:
– they are unable to obtain a student visa
– they failed to meet the University’s English
language entry requirements
– they sign a written agreement with the University
which defers commencement of the program by
no more than one year and they are enrolled on
the scheduled start date of the frst study period
as per written agreement
– where the issue is not clearly dealt with in the Fee
Rules.
Continuing students
Cancelling or withdrawing from a program
– on or before Census Date*
A student who has attended for one or more study
periods of enrolment at the University and who
cancels enrolment or withdraws from a program in
writing to the University on or before the Census
Date will be fully refunded the tuition fees paid for
the current study period of enrolment.
– after Census Date*
The University will not refund tuition fees. A student
excluded or suspended under a University statute or
rule is not entitled to a refund.
Non payment of fees
A student whose provisional enrolment is cancelled
for non-payment of all fees and charges is eligible for
a refund of any fees paid less any incurred charges,
as per
Application for and payment of refunds
.
Students granted
permanent residency
A student granted permanent residency status on
or before the Census Date* in a study period and
who, by that date, provides the University with the
appropriate documentary evidence of changed visa
status, and continues their current enrolment as a
domestic student, must pay full domestic student
tuition fees for the study period in which the status
changed and for any study period thereafter unless
a Commonwealth supported place is obtained by
the study period Census Date. Any payment in
excess of the charges for the study period may be
refunded to the student as per
Application for and
payment of refunds
.
If permanent residency is granted after the Census
Date the University will not refund international
tuition fees that have been incurred.
Application for and payment
of refunds
Requests for tuition fee refunds must be made in
writing to the Academic Registrar and submitted to
the Student Centre. For refunds of pre-paid tuition
fees, students may be requested to submit a refund
request form with their bank account details.
Refunds are processed within 28 days of the
University receiving the refund request – unless the
University cannot deliver a program, in which case
refunds will be made within 14 days.
Refunds are generally made to the student unless
another payer or fnancial sponsor has made the
payment, or another payer’s credit card was used.
Payments received by UQPay are refunded to
the payer’s credit card provided the payment was
made within the previous nine months and the card
is still valid; otherwise refunds can be paid into a
nominated Australian bank account or transferred to
a nominated overseas bank account.
To apply for a refund, students use the
Student Fees
Refund Request
form (available in PDF).
International coursework students wishing to withdraw
completely from a program before the Census Date
must complete an
Application to Withdraw
form.
Where a student’s fees have been paid by a sponsor
who has entered into a Third Party Contract with the
University, the refund will be paid to the sponsor.
Refunds to students in receipt of
fnancial aid
Under US Federal William D Ford Direct Loan
Program guidelines, the University is required to return
the unearned portion of funds provided for study
purposes to the fnancial institution administering the
US Government loan if the student granted the loan
withdraws prior to completing 60 per cent of a study
period (the US Financial Aid census date). No tuition
fees are refunded if the student withdraws having
completed 61 per cent or more of the study period.
Refunds of Overseas Student
Health Cover (OSHC)
OSHC
If a student cancels OSHC cover prior to arrival in
Australia, Allianz Global Assurance OSHC will refund
the OSHC amount paid. For students who cancel
OSHC cover after arrival in Australia, Allianz Global
Assurance OSHC will refund the OSHC amount
paid, less a minimum cover of three months.
Other healthcare providers
Students who use other healthcare providers should
consult their provider about refund provisions in the
event of cancellation.
Refunds in special circumstances
after the Census Date*
If a student successfully applies for the removal
of fnancial liability due to special circumstances
after the Census Date as per PPL 3.50.10, refund
procedures as per
Application for and payment of
refunds
apply.
Student rights
Any agreement and the availability of complaints
and appeals processes does not remove a student’s
right to take further action under Australia’s
consumer protection laws or prohibit the student’s
right to pursue other legal remedies: see Australian
Competition and Consumer Commission (ACCC)
information at www.accc.gov.au
Fee Refund Information
www.uq.edu.au/myadvisor/refunds
Fee Refund Enquiries
www.uq.edu.au/uqanswers
MBBS (UQ Ochsner) Fee Refund Enquiries
School of Medicine: neworleans@som.uq.edu.au
*
Census Dates
31 March for Semester 1, 31
August for Semester 2
Note
: From 2014, tuition fees will include provision for a Student
Services and Amenities Fees. Refunds are made to international
students in accordance with the provisions of the ESOS Act,
National Code, University Fee Rules and Financial Management
Practices (PPL 9.35.01).
TUITIONFEE
REFUNDS
46
UQ Guide 2014
Study Abroad and Incoming Exchange