Page 31 - KBS 2013 Prospectus

1. GENERAL TERMS & CONDITIONS

These Terms & Conditions are applicable to all students studying at Kaplan Business School (KBS).

1.1. Rules: All KBS students are subject to the policies of KBS as published on our website (www.kbs.edu.au) an d in the KBS student handbook, including those dealing with student misconduct, assessment, progression, complaints and appeals.

1.2. Late Arrivals, Vacations & Absences: No refund is given for time missed due to late arrivals, vacations, absences or public holidays. Periods of absence will not be replaced by a free extension of any course. No refunds or substitutions will be made for classes missed due to exams, excursions, ﬁrst day orientation or other obligations that fall outside the normal schedule. Classes are not held, and many campus facilities are closed, on public holidays. All published course dates start on a Monday, but if the Monday is a public holiday, the course start will fall on the Tuesday. Students may not be able to commence their course if they fail to attend the ﬁrst 2 weeks. 1.3. Placement: KBS reserves the right to place a student into the most appropriate class, and to postpone units to the following trimester where there is an insufﬁcient number of students for that unit. In most cases, the minimum number for most classes is 10 students. 1.4. Course changes: KBS has the right to change course dates, course curricula, tutors and programs at any time at its discretion. However, in cases where the course is rescheduled prior to the start of the ﬁrst course and the new date is unacceptable to the student, all unused tuition fees will be refunded.

1.5. Tuition fees: The student or the student’s family agrees to pay the annual tuition fee and any additional charges in accordance with the payment terms. Any refund is made in accordance with the KBS refund policy. Tuition fees include lessons, orientation meeting, use of the KBS facilities, placement and progress testing and a KBS certiﬁcate upon successful completion of the course. KBS reserves the right to withhold the granting of a certiﬁcate attained by a student if tuition fees or any other fees remain outstanding. Please refer to the Tuition Assurance Statement available online www.kbs.edu.au. Al l fees are published at www.kbs.edu.au and tuition fees can be found in the 2013 Fee Schedules. 1.6. Late payment: A fee of AUD 250 applies for unpaid accounts 14 days after the date the payment was due. 1.7. Books and learning materials: Students may be required to purchase textbooks, workbooks, stationery and other required learning materials at additional cost. 1.8. Additional services: Any additional services (travel, telephone costs, excursions, medical costs, special diet, non-KBS exams and enrolment amendments) are not included in any fees unless speciﬁcally stated on a valid invoice. Students who wish to arrange Homestay accommodation and/or airport transfer should see www.kbs.edu.au fo r further information. 2. DEFERRAL POLICY

2.1. A student may apply to defer their studies on the grounds of exceptional circumstances such as their own ill health or that of a very close relative. All applications for deferral from a course of study must be made in writing or using the Deferral Form available from KBS. Students should refer to the KBS deferral policy for details of circumstances in which their enrolment may be deferred, suspended or cancelled prior to submitting their application. The policy can be accessed on our website ( www.kbs.edu.au). An administration fee of AUD 150 is required for processing a deferral application. 3. PRIVACY

3.1. Privacy: Information collected by KBS, which personally identiﬁes a student, and information regarding a student’s course progress may be shared with the Australian State and Federal governments, designated authorities, the Tuition Protection Scheme, the agent that recruited the student (unless speciﬁcally excluded), the students’ parents (if under 18), Kaplan staff and related body corporates of Kaplan. This information may include personal and contact details, course enrolment details, changes, results, and circumstances of any suspected breach by the student of any visa condition. KBS’s Privacy Policy (available on our website at www.kbs.edu.au) complies with the Privacy Act when dealing with personal information. For further information please contact the Privacy Ofﬁcer at privacykaplan@kaplan.edu.au 4. REFUND POLICY

4.1. All students must read the KBS refund policy applicable to them prior to accepting an offer of admission from KBS. Students requesting a refund are required to do so in writing. Refunds, where applicable, will be made only to the person by whom the fees were originally paid. All refund requests will be responded to in writing, and approved refunds will be paid within 28 days of written notiﬁcation. 4.2. Domestic students: Please refer to KBS’s refund policy for domestic students available on our website ( www.kbs.edu.au).

4.3. International students: In all cases, enrolment application, medical insurance, courier and any other service fees are non-refundable. Tuition fees are not transferable to other students.

Where a student visa application is rejected, all tuition fees paid will be refunded in full, less the enrolment fee of AUD 275, once proof of refusal has been shown. If a student visa holder withdraws from the course, the cancellation fee, which depends upon the notiﬁcation period, is as follows (for the purposes of the refund policy only, a course is deﬁned as one trimester of study): Full tuition fee refunds are payable if: • KBS is unable to provide the course offered • An Australian visa application is refused, or • Approval of an Australian student visa is delayed beyond the student’s control

Partial tuition fee refunds are payable in the following manner:

• 80% of the tuition fee is refundable when the student decides not to enrol at least 29+ days prior to the commencement of the course, or • 50% of the tuition fee is refundable when the student decides not to enrol 1-28 days prior to the commencement of the course No tuition fee refund is payable if:

• KBS receives cancellation notice from the student after the commencement date of the student’s course • The student withdraws after starting their course. In this case, the student is liable to pay the full tuition fee and any expenses, costs or disbursements incurred in recovering the tuition fees

• These Terms and Conditions are breached by the student, or

• If KBS has to cancel an international student’s enrolment due to a serious breach of student visa conditions or serious misconduct

Students who are enrolled in both an English language course with another Kaplan entity including Kaplan International Colleges, and a higher education course with KBS will not be eligible for a refund on the proportion of their fees paid for the KBS course if they don’t complete the English language course.

KBS, at its sole discretion, may agree to a refund after a course commences where there are compelling, compassionate or exceptional circumstances that can be veriﬁed.

Tuition fee transfers after a course has commenced are solely at the discretion of KBS and are only made if the student is in the view of KBS more suitably placed in another institutional program for academic reasons. In the unlikely event that KBS is unable to deliver a course in full, students will be offered a refund of all unspent prepaid tuition fees. The refund will be paid within 28 days of the day on which the course ceased being provided. Alternatively, students may be offered enrolment in an alternative course by KBS at no extra cost. Students have the right to choose whether they would prefer a full refund of course fees or to accept a place in another course. If they choose placement in another course, KBS will require that they sign a document to indicate acceptance of the placement.

In the unlikely event that KBS is unable to provide a refund or place a student in an alternative course, the Tuition Protection Service will assist a student in ﬁnding an alternative course or to get a refund if a suitable alternative is not found.

4.4. Students who terminate their course may not be eligible to receive a certiﬁcate for a partially completed course.

5. INTERNATIONAL STUDENTS

5.1. Visa information: It is the responsibility of the student to arrange all applicable travel permits or visas and to have a valid passport for the whole period of study. The student may be asked to make payment for the ﬁrst study period prior to the issuing of any of the visa documentation. Visa application forms (Conﬁrmation of Enrolment) may not be issued by KBS until payment for the ﬁrst study period has been received and the enrolment agreement has been signed and returned. The enrolment agreement includes reference to the pre-departure and grievance procedures information and can be found on our website www.kbs.edu.au 5.2. Student Visa: Student visa holders are required to provide KBS with a current residential address and telephone number at all times and maintain satisfactory academic progress. Students who fail to achieve satisfactory academic progress will be identiﬁed and an intervention strategy implemented in accordance with KBS’s policy on student progression. If the intervention strategy has been implemented and the student fails to achieve satisfactory progress the student will be notiﬁed of the intention to report them to the Department of Immigration and Citizenship (DIAC) for not achieving satisfactory course progress. For more information please refer to www.immi.gov.au

Any school-aged dependents accompanying overseas students to Australia will be required to pay full fees if they are enrolled in either a government or non-government school. 5.3. Travel and medical insurance: Travel and medical insurance is compulsory for the duration of every student’s stay regardless of their course length or course/ visa type. Students must show proof of travel and medical insurance at KBS when they arrive. Students will not be allowed to commence a course until they have obtained satisfactory travel and medical insurance. The Australian government requires all students on student visas to join the Overseas Student Health Cover (OSHC) scheme, a health insurance plan for overseas students in Australia. Students must ensure that payment is made for compulsory OSHC before their visa is issued and that the insurance provides adequate coverage for the duration of the student’s visa. 5.4. Codes of practice: KBS has agreed to observe and be bound by The National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007 (the National Code) and the Educational Services for Overseas Students Act 2000 (ESOS Act). Further information about the National Code can be obtained on request from KBS or at www.aei.gov.au 5.5. Living Expenses: Migration regulations in Australia require international students to show evidence that they can contribute to the cost of living and studying in Australia. For more information please refer to www.studyinaustralia.gov.au/en/Study-Costs or www.immi.gov.au 6. AUSTRALIAN STUDENTS

6.1. FEE-HELP is available to eligible Australian students wishing to study the courses at KBS. Please refer to our website for more information (www.kbs.edu.au). 7. CONSUMER PROTECTION

7.1. Agreement to these Terms and Conditions, and the availability of complaints and appeals processes, does not remove the right of the student to take action under Australia’s consumer protection laws, or their right to pursue other legal remedies under Australian law. 7.2. Students will be advised of any changes to these Terms and Conditions that may result from a directive of the Governing Body of KBS, or government legislation, at the time of application. Any dispute, claim or other matter arising will be subject to the laws of New South Wales. 8. DECLARATION

Upon submitting an application for a KBS course, the student: 8.1. Declares that the information provided in the application form is true and complete in every detail. 8.2. Understands that giving false or incomplete information may lead to the refusal of their application or cancellation of enrolment.

8.3. Has read and understood the published information in the KBS brochure and on the KBS website and has sufﬁcient information about KBS to enrol. 8.4. Authorises KBS to retain their photo image for identiﬁcation purposes.

8.5. Authorises KBS to provide any other educational institutions to which the student may seek admission, any relevant ofﬁcial records they require. The student also gives KBS permission to obtain ofﬁcial records from any educational institution the student has attended once their studies at KBS have ﬁnished.

8.6. For international students, the student understands that KBS will collect information during their enrolment in order to meet its obligations under the ESOS Act and the National Code, to ensure the student complies with the conditions of their visa and the student’s obligations under Australian immigration laws generally. The authority to collect information is contained in the ESOS Act, ESOS Regulations and the National Code. The international student authorises KBS to provide information including personal and contact details, course enrolment details, and the circumstances of any suspected breach of their student visa conditions to the Australian Government, the Tuition Protection Service (if relevant) and any other designated authorities. The student also understands that this information can be disclosed without their consent where KBS is authorised to or required to by law. 8.7. Understands that information collected during their enrolment may be stored on a server controlled by a third party whether in Australia or elsewhere.

8.8. Accepts liability for payment of all fees as explained in the KBS brochure and on the KBS website, and agrees to abide by the KBS refund policy applicable to them. The student understands that fees may rise. For international students, the student has also read the section relating to living expenses and they understand that the cost of living in Australia may be higher than in their own country, and the student conﬁrms that they can meet those costs. 8.9. Agrees to notify KBS, in writing, of their change of address within 7 days of moving.

Kaplan Business School is listed as a Higher Education Provider on the Tertiary Education Quality and Standards Agency’s National Register of Higher Education Providers, provider number PRV12094.